Unlocking digital transformation using human-centered design

  1. Be agile about it. Accept that the trusty framework you prefer may not work right now. Instead, start listening, and be flexible to meet the needs of your customer.
  2. Become part of the team(s). There is no better way to get acquainted with a product, project, and/or product owner than to be on the team — involved in the day-to-day work, ceremonies for planning, and review of the work that has already been done. In this case we were embedded in several multi-contract, multi-vendor teams.
  3. Start delivering. There is no better way to gain trust with your product owners and fellow team members than to start producing work. From wireframes, and quick prototyping, to heuristic evaluations, the team was able to quickly turn around work efforts that would both educate the customer on human-centered design, and identify and inform the next areas of work to iterate.
  4. Communicate. A crucial part of the agile lifecycle is frequent communication — what works, what doesn’t work, what can be improved. In many cases this is a retrospective — sometimes it’s just a heart-to-heart.

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Fearless

Fearless

Hi, we’re Fearless, a full stack digital services firm in Baltimore that builds software with a soul. https://fearless.tech